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Frequently asked questions
Answers to questions you may have.
What is your delivery time?
Delivery time varies depending on the scope of the order and our facility’s current production schedule. Before ordering, we review our production plan and clearly communicate the estimated dispatch date during the quotation stage.
Do you offer site-specific dimensions and configurations?
Yes. We can configure our products to suit your personnel flow, door width and facility hygiene protocol. Turnstile type, washbasin, hand disinfection and sole-cleaning units can be planned together according to your needs.
What are your warranty and technical support terms?
Our products are manufactured at our own facility for long service life and are covered by a 2-year manufacturer’s warranty. We provide direct technical support and spare-parts support without intermediaries.
Is installation or commissioning required?
We ship our products ready for use. For applicable models, customers only need to arrange water and electrical connections. For products that do not require on-site installation, we provide remote technical support during connection and operation.
